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Haldex is a multinational company that develops, manufactures and distributes products for brake and suspension systems on commercial vehicles. Our customers are typically manufacturers of heavy trucks, buses and trailers and we have a strong global presence with sales offices, R&D and production sites all over the world.
We are looking for a new colleague for our Hungarian manufacturing plant for the following position:

System Admin – Help Desk Analyst
Job details, tasks
  • Provide first-level contact and problem resolution for users with supported hardware, software and application problems.
  • Provide accurate and timely logging of all problems in the help desk software.
  • Resolve as many user reported problems as expertise permits.
  • Escalate problems as appropriate in line with Help Desk procedures.
  • Act as a liaison between users and internal and external support staff to ensure accurate problem interpretation.
  • Maintain communication with users during the problem resolution process providing user with the appropriate status reports.
  • Assist in producing management reports from the Help Desk Software.
  • Maintain an in-depth knowledge of Help Desk supported hardware, software and applications. Using Snow as inventory to keep track of hardware and software.
  • To liaise and work with other functional areas including the ERP and Infrastructure teams to ensure that any changes are rolled out to the user base in a controlled and structured manner.
  • Review and update documentation as and when required.
  • As and when required assist with root cause incident investigation work.
  • Assist ICT colleagues globally if needed.
  • Identify services according to ICT Service Catalogue.
  • Budget Planning
Requirements
  • Preferably college degree in IT or IT related qualification
  • Good working knowledge of Microsoft operating systems, such as Windows 7 and 10. Windows and Microsoft applications such as Office 2016 and Office 2013.
  • Good working knowledge of desktop applications and local area networks.
  • Knowledge in creating user in Active Directory.
  • Must be customer focused and have demonstrated effective customer service skills.
  • Demonstrated ability to achieve successful outcomes in handling tricky situations and customers.
  • Demonstrated ability to work within the Help Desk environment and to be able to work with other related departments.
  • Demonstrated ability to work on own initiative to independently resolve problems.
  • Demonstrated a good knowledge of supported hardware, software and applications.
  • Be a good ICT team member communicating changes and help resolve issues globally.
  • Attend and contribute to projects.
  • Knowledge of Microsoft Dynamics AX would be an advantage
  • Knowledge of AVAYA telephone systems would be an advantage.
  • Must possess a good standard of written and spoken English and must be able to communicate effectively with users at all levels within the organization.
How do I apply
  • Please send your application with an English language CV for cv@mernokallasok.hu
  • or click on to [jelentkezés az állásra]
Keywords
  • System Admin, Help Desk Analyst, mérnök informatikus, engineer IT specialist, IT, Haldex Hungary Kft., Pest megye, Szentlőrinckáta
állás, állások, mérnök állások,  műszaki állás,  mérnök, műszaki, IT állások portálja. s Állás mentése s s Állás továbbküldése s Állás nyomtatása